A safeguard for your investment
All broadloom carpets manufactured and sold by Standard Carpets carry a 10 to 15 year warranty. The warranty label is affixed at the back of each store sample. For detailed queries, please don't hesitate to consult your retailer. Performance of each carpet will depend on the type of ﬁbre or face cloth used during production. Carpets made with more durable yarn have a longer warranty period.
The warranty covers the original purchaser of the carpet for indoor residential use only. The warranty is not transferable and is subject to general warranty exclusions.
The warranty guarantees that the carpet will only lose about 10% of the surface pile weight from abrasion within the applicable warranty period. Abrasion can be a result of day to day indoor activities such as walking, moving furniture, cleaning, etc. Crushing (flattening of the carpet pile), staining and soiling are not covered under the abrasive warranty. Crushing can occur from foot traffic or from heavy furniture. Staining and soiling are also not covered under the abrasive warranty, but can be taken care of by going through our cleaning and maintenance guide.
As long as the carpet has been installed in accordance with AS/NZS 2455.1 (Textile Floor Covering Installation practice), Standard Carpets will offer to repair, or offer an allowance or a credit to cover the cost of repair or material only to the affected area. The credit will apply to new carpets of the same or equivalent quality and will be passed to your retailer. Standard Carpets excludes and will not pay consequential or incidental damages under these warranties, but reasonable costs will be covered. Incidental damages: any losses, overheads incurred, or damage other than to the carpet itself that may result from a defect in the carpet, including without limitation, mileage, movement of furniture, delivery delays, extra handling and labour involved in bordering or sculpturing.
All broadloom carpets manufactured by Standard Carpets carry a 10 to 15 year warranty. The warranty label is affixed at the back of each store sample. For detailed queries, please don’t hesitate to consult your retailer. Performance of each carpet will depend on the type of fibre or face cloth used during production. The more durable the yarn, the longer the warranty period of the carpet will be.
Should you feel that the carpet is failing to perform as per the terms and conditions of the warranty guide, please contact your retailer in writing. Your retailer will ask for the original bill together with the proof of professional installation. If alteration has been made to the carpet, your retailer will also ask you to present a proof of it being done professionally. Rest assured; your retailer will attend to your problems in a timely and capable manner
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